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Every Customer Counts Workshop
Association of British Riding Schools
Tue 26 Jun
Unit 8, Bramble Hill Farm
Five Oaks Road
Slinfold
Horsham
Sussex
RH13 0RL
Contact Details:
Event Secretary
Phone: 01403 790294
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Additional Event Information
Business support workshop for equestrian organisations
The customer experience
Every Customer Counts is a business support workshop delivered by the ABRS and supported by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service.
An interactive and participant lead workshop where you will explore unique situations to the equestrian industry that will provoke discussion and solutions during this customer focused workshop.
Topics covered:
The customer experience
How to deal with difficult situations
Ways to improve your customer retention
Developing staff and clients to become your best advocates
Dates:
Wednesday May 23rd to be held at:
Follifoot Riding Centre, Pannal Road, Follifoot, Harrogate, North Yorkshire HG3 1DL 10am - 1pm
Tuesday June 26th to be held at:
ABRS Head Office, Unit 8, Bramble Hill Farm, Five Oaks Road, Slinfold, West Sussex RH13 0RL, 10am - 1pm,
Cost:
Members �5.00, Non-Members �7.50 all welcome
