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Event ID 112876

Every Customer Counts Workshop

Association of British Riding Schools

Wed 23 May 2018
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Follifoot Riding Cetnre
Pannal Road,

Schedule/Further Details/Entry Forms

Schedule/Further Details/Entry Form (in Adobe PDF format)
Date added: 16/05/2018


Contact Details:

Event Secretary
Phone: 01403 790294
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Additional Event Information

Business support workshop for equestrian organisations The customer experience Every Customer Counts is a business support workshop delivered by the ABRS and supported by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service. An interactive and participant lead workshop where you will explore unique situations to the equestrian industry that will provoke discussion and solutions during this customer focused workshop. Topics covered: The customer experience How to deal with difficult situations Ways to improve your customer retention Developing staff and clients to become your best advocates Dates: Wednesday May 23rd to be held at: Follifoot Riding Centre, Pannal Road, Follifoot, Harrogate, North Yorkshire HG3 1DL 10am - 1pm Tuesday June 26th to be held at: ABRS Head Office, Unit 8, Bramble Hill Farm, Five Oaks Road, Slinfold, West Sussex RH13 0RL, 10am - 1pm, Cost: Members 5.00, Non-Members 7.50 all welcome